Refund policy
Returns & Refunds
Every Ugly Tees shirt is printed to order specifically for you. Nothing sits in a warehouse — your shirt doesn't exist until you buy it. That means we handle returns a little differently than a store selling pre-made stock.
What we always cover
If any of these happen, we fix it at no cost to you — replacement or full refund, your choice:
- The item arrived damaged, stained, or defective
- The print is misaligned, faded, cracked, or otherwise misprinted
- You received the wrong size, wrong design, or wrong item
- Your order never arrived
Contact us within 30 days of delivery with your order number and a photo of the issue. Photos let us file the claim with our production partner, which is how we replace it free rather than making you pay twice.
About the knit look — please read before ordering
Ugly Tees are t-shirts. They are not knitted sweaters and they are not made of yarn.
Every design is a printed graphic deliberately made to look like a chunky hand-knit sweater. That illusion is the entire point of the product — it's the joke, and it's what you're buying. But it is a printed image on fabric, not knitwear.
What you actually receive:
- 100% polyester t-shirt, smooth to the touch
- Lightweight and breathable — this is why you can wear it in July
- No yarn, no raised texture, no cable knit, nothing you can feel
- Available in 4 oz. and 6 oz. fabric weights
We state this on every product page and in every product description. "It isn't actually knitted" or "it doesn't feel like a sweater" describes the product working exactly as designed and described.
If you're unsure whether this is what you want, email us before ordering. We'd rather answer a question than have you receive something you didn't expect.
What we generally can't cover
Because each shirt is made individually for you, we can't accept returns for:
- Change of mind, or not liking the design once it arrives
- Ordering the wrong size (our size chart is on every product page — please measure before ordering)
- Normal wear, or damage from washing against the care instructions
How to start a return
Email us at the address on our Contact page with your order number and, for damage or print issues, a clear photo. We reply within 2 business days.
Approved refunds are issued to your original payment method within 5–10 business days of approval.
Order changes and cancellations
Because production begins quickly, we can only change or cancel an order within 2 hours of it being placed. After that it's already in production and can't be stopped.
This policy doesn't affect any statutory rights you may have under the consumer protection laws of your country or state.